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The New Game of Sales and Service

Program Overview:

It's no secret that selling has changed in recent years. This is an exciting and dynamic profession; yet it is one of the most underrated and misunderstood. The back-slapping joke-telling salesperson has disappeared and in his or her place is a new generation of sales professionals. This program is designed to help participants to exhibit the traits of the new salesperson: competence, poise, and honesty.

Program Objectives:

At this program's conclusion, participants should be able to:

Understand a wonderful paradox: Helping other people get what they want, gives us more of what we want.

Use goal-setting techniques as a way to focus on what you want to accomplish and develop strategies for getting there.

Recognize the difference between features and benefits of products and services.
Identify and be able to better present the competitive strengths of your products and services, so that you can be proactive in handling objections and more successful at asking for the business.

Use different types of selling for different situations.

Identify ways to find new clients and network effectively.

The following outline highlights some of the course’s key learning points. As part of your training program, we will modify content as needed to meet your business objectives. Upon request, we will provide you with a copy of participant materials prior to the session(s).

Course Outline:

Working Hard for Good Fortune: Essential Selling Skills
To begin, participants will explore 7 key sales skills. They will also discuss the importance of professionalism and the impact of the expectancy theory.

Picking a Card: Features and Benefits. This component of the program explores the difference between features, advantages, and benefits. Participants will practice positioning their current inventory of goods and services for sale.

Reading the Crystal Ball: What Customers Want. This segment looks at the wants and needs of customers and how they can be used to sell smarter.

The Service Success Model: Making your customers successful will keep you in the game and your competition on the sidelines.

Avoiding Bad Visions and Major Mistakes: This part of the program examines the biggest mistakes salespeople make. Participants will identify current errors and brainstorm ways to avoid or rectify these mistakes.

Ensuring a Bright Future - Finding and Engageing New Clients: The session includes a discussion of the future. Participants will discuss methods for better marketing, communications and networking to finding new clients and partners.

By the end of this training session, participants should have a clear idea of how they can sharpen their sales skills and effectively compete in today's competitive market.

Results - performance, productivity and profitability. This had to go beyond dollars.
It has to evaluate employee satisfaction, or reducing turnover, or increase customer relationship management.

Contact the professional speaker bureau for customer service training, sales management training and motivation in Orlando, Florida. 407-826-4248

Professional speaker bureau for customer service training, sales management training and motivation will design customized programs for high-tech, low-tech, slow-tech and no-tech organizations. Contract us today for a no obligation, free consultation to learn how we will assist you. 407-826-4248


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